Privacy Policy

A. Personal Information:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Payment and billing information

B. Health-Related Information (when applicable):

• Medical history
• Treatment details
• Intake and consent forms

This information is handled in accordance with applicable healthcare privacy standards.

C. Communication Data:

• Emails, SMS/text messages
• Chat and form submissions
• Customer service interactions
• Voice communications (see Section 3)

D. Technical & Usage Data:

• IP address
• Browser and device type
• Website usage behavior
• Cookies and tracking technologies

We maintain strict compliance with messaging privacy laws and carrier requirements:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes
• Text messaging originator opt-in data and consent will never be shared with any third parties
• Messaging data is used solely for appointment reminders, service updates, and customer support

Information may be shared only with authorized service providers necessary to deliver messaging services, under strict confidentiality obligations.

Bespoke Plastic Surgery Tampa may use communication technologies, including artificial intelligence ("AI") systems, to assist with phone calls, appointment scheduling, and customer service. By calling, interacting with, or receiving a call from us, you acknowledge and consent to the following:

Call Recording & Monitoring

• Calls may be recorded, monitored, and stored for quality assurance, training, compliance, and operational purposes
• Recordings may be reviewed by authorized personnel

AI-Assisted Communication

• Calls may be handled in whole or in part by AI-powered systems
• AI may respond to inquiries, schedule appointments, collect information, and assist in customer support
• You may interact with a live representative, an AI system, or both

Information Collected Through Calls

• Voice recordings
• Call transcripts
• Caller ID, phone number, and call metadata
• Information you voluntarily provide during the call

Data Protection

• All voice data is stored using secure, encrypted systems
• Access is limited to authorized personnel only
• Voice recordings, transcripts, and call data will NOT be sold, shared, or disclosed to any outside entity not affiliated with Bespoke Plastic Surgery Tampa
• Voice interaction data will never be used for third-party marketing
• You may request a live representative or discontinue the call at any time

• Provide and manage services and treatments
• Schedule and confirm appointments
• Process payments and transactions
• Communicate via phone, SMS, email, and AI systems
• Improve services and patient experience
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations

We use cookies to enhance your experience, remember preferences, and analyze site traffic. You may disable cookies through your browser settings.

We do NOT sell, rent, or share your personal information with any outside entity not affiliated with Bespoke Plastic Surgery Tampa. We may disclose information only:

• To internal staff and affiliated entities
• To trusted service providers under strict confidentiality agreements
• When required by law or legal process
• To protect rights, safety, and security

• Restricted access to health information
• Secure storage and transmission
• Confidential handling of patient data

We use encryption, secure servers, access controls, and system monitoring. However, no system is completely secure.

We retain information only as long as necessary for service delivery, legal and regulatory compliance, and business operations.

You may access or update your information, request deletion (subject to legal requirements), or opt out of marketing communications by contacting us using the details below.

We do not knowingly collect information from individuals under 18.

We are not responsible for the privacy practices of third-party websites.

We will notify affected individuals of any breach as required by applicable law.

We may update this Privacy Policy at any time. Updates will be posted with a new effective date.